Frequently Asked Questions

As a leading Landstar agency of time-sensitive and critical freight, we have established internal protocols to ensure a 99% + on-time delivery rate.   This includes continuous GPS tracking of your load, 24-hour communication and utilizing a trusted pool of drivers.

Yes, upon booking the shipment and receiving a written rate confirmation from Round the Clock Logistics, the shipment will be guaranteed to arrive by the agreed delivery time.   Please review exclusions below that would be considered out of the carrier’s control.

Yes, the following would be excluded from the terms of the guarantee.

  • Acts of God
  • Shipper or receiver delays
  • Weather delays
  • Road closures and interstate shutdowns
  • Accidents where the driver is not at fault
  • Hours of service delays beyond the driver’s control (as outlined by DOT)
  • Multi-stop, Hazmat, Heavy Haul and Cross Border shipments

You will receive a 100% credit of the line haul costs, excluding fuel and any accessorials.  This credit can be used towards any future shipments booked with Round the Clock Logistics within 12 months from the date of pick up of the original shipment.

Simply, email our team in writing with a request for a refund with the time the shipment was delivered versus the time it was guaranteed to be delivered.   We will review and provide you a confirmation of credit outside of any of the exclusions listed above.

No. We will never charge extra for guaranteed on-time delivery.

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